FAQs
Pre-booking Queries
Please call or email the office with your full name and business name (if relevant) and we will facilitate this for you.
If your company has registered with our accounts department, you can secure your place by providing us with your purchase order (PO) number when making the booking. Once we receive the PO (or confirmation of funding), we will hold the place for you.
You can’t reserve a place, but account holders can book a place without making immediate payment, which is helpful if your company needs to raise a purchase order first.
Yes, we offer onsite delivery (subject to suitability, health & safety, and equipment). We deliver courses everywhere south of Birmingham! Please contact us with your site location and requirements so we can confirm feasibility and cost.
Lantra provide training only courses, integrated training and independently assessed qualifications. NPTC / City & Guilds only deliver independently assessed qualification. The HSE recognise Qualifications awarded by both awarding bodies.
A novice course is for those who are new to an activity, have minimal experience, or have never undertaken formal training.
A refresher course is intended for those who already hold a certificate and want to update their knowledge and skills, maintain safe practice or meet industry expectations.
For example, Lantra offers refresher courses for chainsaw skills to ensure competence is maintained in line with the “Chainsaws at Work” HSE guidance (INDG317).
Equipment hire is available if you are attending a course at Greenway Training Centre (subject to availability). Please enquire with us at the time of booking or in advance so we can arrange hire (and cost) as needed.
Yes, we have PPE available for hire at Greenway Training Centre (subject to availability). Please request this early so we can ensure availability and sizing.
We are committed to inclusive training. Please let us know in advance of your course so we can arrange reasonable adjustments (e.g. extra time, alternative formats). Please see our Reasonable Adjustments Policy.
Swindon is our nearest Train Station. If needed, we may be able to arrange local pickup from Lyneham bus station (subject to capacity).
Moreton in Marsh is the nearest train station to Guiting Manor Farms, Guiting Power. Taxi would be required from the train station.
We do not have onsite accommodation, but we do allow campervans to stay overnight.
Booking Amendments Queries
If you cancel at least 10 working days before the course date, you will receive a refund minus an administration fee. Cancellations made within 10 working days (two weeks) of the course date are non-refundable.
Course Preparation Queries
This should be countersigned by someone (other than the delegate) who is in a position to testify as to the learner’s level of detailed knowledge and sufficient experience. This would normally be the employer or someone that works closely with the learner such as their supervisor/manager.
We ask candidates to arrive 15 minutes before their courses starts at 9am. The time courses finish depends on the number of candidates and their experience. Your joining instructions will confirm times.
At Guiting Power food can be purchased at The Old Post Office and The Cotswold Guy, within ½ mile from Guiting Manor Farms.
Post-Course Queries
Please note that certificates are issued once a course has been paid for.
LANTRA candidates can now access e-certificates dating back to September 2021. By using the following link they can create an account on the LANTRA Learner Hub This will facilitate access to a secure platform where credentials are automatically uploaded and accessible from any device.
Our client’s can request copies of electronic certifactes direct from Greenway Training for training that has taken place since 2024.
Both LANTRA and NPTC City & Guilds e-Certificates are issued with a unique QR code and a certificate authentication code linked to the learner’s name. The authenticity of an e-Certificate can be checked and assured by Scanning the QR code on the certificate. Alternatively, the following Certificate Checkers can be used to check the validity of certificates and the person claiming to hold it; LANTRA Certificate Verification C&G e-Certificate Verification
At present, it is still possible to purchase a plastic skills card and/or a hard copy of a LANTRA certificate. However, these are now chargeable at £30 +VAT per item or £40 +VAT for both the certificate & skills card.
Greenway Training have electronic records of all training for our clients dating back to 2015 and are available upon request. We can easily move your training records over to your new employer / business on request. We also plan to activate our new client portal in 2026 allowing clients to view their training records & course bookings.
LANTRA candidates can now access e-certificates dating back to September 2021. By using the following link they can create an account on the LANTRA Learner Hub This will facilitate access to a secure platform where credentials are automatically uploaded and accessible from any device.
Greenway Training have electronic records of all training for our clients dating back to 2015 and are available upon request. We plan to activate our new client portal in 2026 allowing clients to view their training records and course bookings.
A personal bleed kit is on the kit list for anyone attending a chainsaw course. This is stated on the course pages of the website and on your joining instructions. If a candidate does not bring one then he/she will be permanently allocated with a brand new kit. It is charged so that it is yours to keep (and to maintain hygiene/safety).
Our training courses
Open Courses
Open courses are run at our training centres in Wiltshire & Gloucestershire. We have a wide range of machinery dedicated for training purposes, with PPE and chainsaws also available for hire at our principle training site in Wiltshire. We have a range of converted farm buildings which house fully equipped modern training facilities coupled with adjacent land.
Bespoke Courses
Looking for flexibility? Choose a month that best suits your business needs and we’ll come to you. Your instructor will ensure that the course is tailored around your operatives’ needs. You can book a full course for your workforce or arrange a dedicated one-to-one accredited session to meet specific training needs.
